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FAQ(s)

+Q:Do you deliver? 

A:Yes, we service all of Houston and are willing to travel outside of Houston as well.

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+Q: Can I customize my balloons? 

A:YES! You pick the balloon color, and if you want to add a message that's something that can be added.

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+Q: What type of balloons do you use? 

A:100% biodegradable latex balloons as well as mylar foil balloons. We use the highest quality balloon available. The latex balloons are coated with a treatment that extends the life of the balloon from 18-48 hours, sometimes even multiple days. Balloon installations last anywhere from 1 day to 3 months depending on the conditions. Helium is very sensitive to extreme heat and cold, meaning that the lifespan of your balloons could be effected by the temperature of your house or the weather outside.

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+Q: Can I leave my balloons outside and expect them to last forever? 

A: No. Balloons do not perform well under the Houston heat. I suggest to keep your balloons out of direct sunlight to be safe. Lighter colors do best in the direct sun. Darker colors tend to become "ashy" looking after awhile.

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**Disclaimer: I cannot guarantee your balloons will last at all once they have been delivered or picked up. Toddlers, tree branches, brick walls, hot cars, and nails are just a few examples of things that can pop your helium balloons. Once delivered, (We) Byy MaV are not held responsible for any balloons that are popped, stolen, lost, poked or let go of. If WE pop your balloons, it will be replaced at no charge or a refund will be issued if we're unable to get a replacement in time.

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How do I order balloons?

+ Complete the inquiry form located on the last tab of our site.

+ If your inquiry form is submitted over the weekend you can expect for me to contact you the following Monday. If inquiry is submitted Monday-Thursday you can expect to hear from me within 2-6 hours. 

+ After we've gone over questions and you're ready to proceed with payment, I will send over an invoice, that will included payment options.

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**Cancellations: All deposits made to hold the date of your event are non-refundable. In the event that your event is cancelled or the date is changed, a credit will be held on your account indefinitely and can be used in the future.

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+Q:Do you come back and take down the installation?

A: Once the event has ended, the taking down process of your balloons is the responsibility of the client. If we provide a backdrop, that will be picked up. If you are interested in us coming back to remove the balloons and hooks, this can be provided at an additional charge. Please mention this when you inquire.

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+Q: What do you use to hang your garlands? 

A: I use these clear adhesive wall hooks and painters tape, to insure the safety of your wall paint remains in tack. 

+Q:Do you offer DIY garland kits?

A: No I do not. (smile)

 
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